01 / AI AGENTS
AI agents for reviewable answers and prepared next steps.
Agents that work with your business context, use your tools and know when a person should take over.
Discuss your systemTHE BUSINESS PROBLEM
Your team spends hours reading, sorting and responding to information before the real work can begin.
A more useful way to work.
Give people a prepared next step instead of another inbox to work through.
Designed with boundaries.
We define what an agent can access, which actions require approval and how uncertain answers are handled.
PLAN A USEFUL FIRST SCOPE
What this work needs to succeed.
Use these questions to test fit before committing to a build.
Fit and poor fit
Useful when staff repeatedly interpret documents or enquiries and can review uncertain output. A deterministic rule or existing search tool is often better for a fixed lookup. Do not start with unsupervised financial, contractual or sensitive decisions.
Bring the workflow inputs
Prepare redacted representative questions, approved knowledge sources, examples of unacceptable answers and an accountable reviewer. Identify who can see each source, how fresh it must be and what happens when information conflicts.
Define the output and review path
Agree the answer or structured record, source references, allowed actions and a queue for missing context. Drafting a response and sending it need separate permissions. Test whether the system declines unsupported requests and preserves context for a person.
Access, implementation and cost
Source quality, permission filtering, model/API access, evaluation cases, usage volume and human review affect scope and running costs. Tool access depends on documented APIs, licences and a tested connection; a named platform is not assumed supported.
Support and change
Agree who updates knowledge, reviews corrections, monitors failures and approves model or permission changes. Coverage, response expectations and review frequency belong in the maintenance agreement.
THE SYSTEM IN CONTEXT
Connected to the way you work.
Every enquiry arrives with context. Every next step has an owner.
Bring email, website and messaging enquiries into one intake flow.
A workflow model. The right system starts with your operation.
CONNECTED CAPABILITIES
START WITH THE BUSINESS PROBLEM
What could work better?
Bring the messy workflow. We’ll help you find the right next step.